Whether you’re looking to place a custom order, ask a question, leave a review, or just say hello – we’re always happy to hear from our customers.
At CwtchBakes, we believe great bakes start with great connections. So don’t be shy — pop us a message, give us a ring, or swing by if you’re local.
Unit 10, Ffos Caerffili, Caerphilly, CF83 1BN
Have questions, feedback, or need assistance? Don't hesitate to reach out to us, your communication is valuable to us
We aim to respond to all emails within 1–2 working days.
We get a few common queries from our lovely customers, so here’s a handy FAQ to help you out. If you don’t see your question here, feel free to get in touch — we’re always happy to help!
We accept cash, all major debit and credit cards (including American Express), and we also offer payment plans on large orders. If you’re planning something big, let us know — we’re happy to help make it manageable.
Absolutely! We love working on custom orders. Whether you’re planning a wedding, corporate event, party, or something special just for you, we can create unique, personalised bakes to suit the occasion. Just get in touch — we’ll work with you to whip up something wonderful.
At the moment, we don’t offer gluten-free or vegan products. Due to the small size of our production space, we can’t guarantee a safe, allergen-free environment — and we want to be honest about that. We’re always exploring possibilities for the future though, so stay tuned!
Our hours change depending on the season, our current opening hours are:
Monday – Closed
Tuesday – 9am-5pm
Wednesday – 9am-5pm
Thursday – 9am-5pm
Friday – 9am-5pm
Saturday – 9am-5pm
Sunday – 10am-4pm