Privacy Policy

Last updated: 19th July 2025

At CwtchBakes, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and store your data when you visit our website, make a purchase, or contact us.

By using our website or providing your information, you agree to the terms of this policy.

Who We Are

CwtchBakes
Unit 10, Ffos Caerffili
Caerphilly, United Kingdom
Email: [email protected]

What Information We Collect

We may collect the following types of personal data:

• Identity & Contact Data – your name, email address, postal address, and phone number
• Order & Payment Data – order history, delivery information, and payment details (processed securely via third-party providers)
• Technical Data – IP address, browser type, device information, pages visited (via cookies and analytics tools)
• Marketing Preferences – your choices around receiving newsletters or promotional content

How We Use Your Information

We use your data to:

• Process and fulfil your orders
• Respond to customer queries or support requests
• Send order updates and delivery information
• Manage your preferences for marketing or promotional emails (only if you’ve opted in)
• Improve our website performance and user experience through analytics and cookies
• Meet legal or regulatory requirements

We never sell or rent your personal data to third parties.

Cookies & Tracking Technologies

Our website uses cookies to enhance your experience and understand how you interact with our site. Cookies help us:

• Remember what’s in your shopping basket
• Enable secure checkout processes
• Analyse website traffic via tools like Google Analytics
• Understand how visitors use the site so we can improve usability

You can control or disable cookies through your browser settings at any time. However, some parts of the site may not function properly if you do.

To learn more, view our Cookie Policy.

How We Store Your Data

We store your data securely on password-protected systems and work with trusted third-party providers (such as payment processors and email platforms) that meet UK and EU data protection standards.

We only retain your information for as long as necessary to fulfil the purposes outlined above, unless a longer retention period is required by law.

Sharing Your Information

We only share your data with trusted third parties when necessary, such as:

• Payment processors (e.g. Stripe, PayPal)
• Delivery partners (e.g. Royal Mail, couriers)
• Email marketing services (if you’ve subscribed to our newsletter)
• IT or website support providers

All partners are required to handle your data responsibly and in accordance with UK data protection laws.

Your Rights

Under UK data protection law (including the UK GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict how we process your data
• Withdraw consent for marketing at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at [email protected].

Marketing Communications

We’ll only send you marketing emails if you’ve opted in (e.g. via our website or during checkout). You can unsubscribe at any time by clicking the link in the email or contacting us directly.

We never pass your details on to third parties for marketing purposes.

Third-Party Links

Our website may include links to external sites (e.g. social media, event listings). We’re not responsible for the privacy practices or content of these websites — please check their privacy policies if you follow those links.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or customer feedback. The latest version will always be available on our website, with the date clearly stated at the top.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

📧 [email protected]
📍 CwtchBakes, Unit 10, Ffos Caerffili, Caerphilly, United Kingdom